IT Service Desk Representative (Immediate Hire) - SHS/IT Graduates Welcome!

Join Foundever, a global leader in customer experience and business process outsourcing, as an IT Service Desk Representative in beautiful Bali! We're looking for tech-savvy individuals who are passionate about delivering exceptional customer service and solving IT issues for our clients. In this role, you'll be the first point of contact for our clients' employees, providing prompt and efficient support using tools like ServiceNow, Jira, and other IT service management platforms. This is an immediate hire opportunity, so don't miss out on this chance to be part of a dynamic and innovative team in Bali.

At Foundever, we believe in fostering a culture of continuous learning and growth. As an IT Service Desk Representative, you'll have the opportunity to develop your skills and knowledge in IT service management, customer service, and problem-solving. We offer competitive salaries, a supportive work environment, and the chance to work with a diverse and talented team.

If you're a recent graduate from SHS/IT or an experienced professional in IT support, we invite you to apply and join us in Bali. Foundever is committed to creating a diverse and inclusive workplace, and we welcome applications from all qualified candidates.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to our clients' employees, resolving hardware, software, and network issues.
• Use IT service management tools like ServiceNow, Jira, and others to document, track, and manage service requests and incidents.
• Escalate complex issues to the appropriate technical teams for further resolution.
• Deliver exceptional customer service, ensuring our clients' employees are satisfied with the support they receive.
• Stay up-to-date with the latest IT trends, technologies, and best practices to continuously improve our service offerings.
• Participate in team meetings, training sessions, and other professional development activities.
• Adhere to Foundever's policies, procedures, and service level agreements (SLAs).
• Contribute to the continuous improvement of our IT service desk operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology (IT), Computer Science, or a related field, or equivalent experience.
• 1-3 years of experience in IT support, help desk, or a similar role.
• Strong knowledge of IT infrastructure, including hardware, software, and network components.
• Familiarity with IT service management tools like ServiceNow, Jira, or similar platforms.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to work independently and as part of a team.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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