Live Chat Customer Service Agent - E-Grocery Platform (Yogyakarta)

Join Infomedia Nusantara as a Live Chat Customer Service Agent for a leading e-grocery platform in Yogyakarta! In this dynamic role, you will serve as the first point of contact for customers, providing real-time assistance, resolving inquiries, and ensuring a seamless shopping experience. With Infomedia Nusantara, you'll be part of a growing e-commerce company that is revolutionizing the way people shop in Yogyakarta.

As a Live Chat Customer Service Agent, you will handle customer interactions via live chat, email, and phone, ensuring high levels of customer satisfaction. You will be responsible for maintaining a positive and professional demeanor, while also troubleshooting and resolving customer issues efficiently. This role offers a unique opportunity to work in a fast-paced environment, where your skills and dedication will directly impact customer satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Provide real-time assistance to customers via live chat, email, and phone, ensuring a seamless shopping experience.
• Resolve customer inquiries and complaints efficiently and professionally.
• Maintain a high level of customer satisfaction by addressing concerns promptly and effectively.
• Monitor and analyze customer interactions to identify trends and areas for improvement.
• Collaborate with the sales and marketing teams to promote products and services.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the team's success by maintaining a positive and professional demeanor.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in an e-commerce or retail environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in using live chat tools such as Zendesk, LivePerson, or similar platforms.
• Familiarity with e-commerce platforms and processes.
• Ability to work in a fast-paced environment with multiple tasks and deadlines.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Professional demeanor and the ability to handle customer complaints and conflicts with diplomacy and professionalism.

🛠️ Keahlian

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