Customer Service Representative (Bali - Sanur)

Join CGT New Media as a Customer Service Representative in the vibrant coastal town of Sanur, Bali! We are seeking a dynamic and customer-focused professional to deliver exceptional service at Bali Fire Shooting Gun, ensuring every customer has a memorable and enjoyable experience. As part of our dedicated team, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and providing top-notch support. This role offers a unique opportunity to work in a fast-paced environment, while contributing to the growth and success of a leading entertainment venue in Bali.

At Bali Fire Shooting Gun, we pride ourselves on our commitment to customer satisfaction and our passion for providing an unforgettable experience. Our team is at the heart of our operations, and we're looking for someone who is not only skilled in customer service but also enthusiastic and adaptable. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently, and you'll have the chance to develop your skills in a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy, ensuring a positive experience for all guests.
• Use Zendesk and Salesforce to manage and track customer interactions, ensuring timely and effective resolution of issues.
• Assist with event setup and breakdown, ensuring the venue is ready for the next group of customers.
• Promote our services and special offers to enhance customer satisfaction and loyalty.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the team to ensure smooth operations and a high standard of service.
• Participate in training and development programs to continuously improve your skills and knowledge.
• Adhere to health and safety guidelines, ensuring a safe environment for all staff and customers.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a high-volume, fast-paced environment.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with customer service software like Zendesk and Salesforce is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Flexible and adaptable, with a positive attitude and a strong customer focus.
• Valid ID and the ability to work in Bali, including compliance with local laws and regulations.
• Enthusiasm for the entertainment and events industry, with a passion for providing exceptional customer service.

🛠️ Keahlian

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